The procedure for making a reservation is as follows:
go to our website : www.kaluku.asia
choose your guided or any tour program tour around Indonesia
The cost and the price is mentioned in the system
Our system is a confirm bookings for all the requested services and as soon as your bookings file is complete thru our system
Payment Terms & Conditions
Payment is possible in one of the following ways:
a. We will send to you (by e-mail or fax) an authorization document, which you must fill in with your credit card details and sign it. You send us back (by fax) the signed authorization document, or
b. We will send you (by e-mail or fax) our bank account details so that you wire your payment(s) through your bank, or
c. We will direct you to our secure Web Pages and the payment process will be concluded online.
When we receive the total amount payable we will then send you all the travel documents (vouchers, tickets, etc.) for the paid services.
Reservations made with Kaluku Asia Travel require prepayment in full of all confirmed services. Rates quoted always include taxes.
Reservations made 31 days (or more) prior to their commencement date, a prepayment of 30% of the total cost is required, within two days from our confirmation.
The outstanding balance is payable 30 days prior to the commencement of services.
For reservations made 30 or less days prior to the commencement of services, the 100% of the total cost is required, within 24 hours from our confirmation.
For reservations paid with the online payment process, the 100% of the total cost is required, within two days from our confirmation.
Some other services require full payment 60 days before the client's arrival. For such exceptional cases we will inform you accordingly in advance.
Credit cards accepted: VISA and MasterCard.
Purchasers must be 18 years or older.
The Kaluku Asia Online Payment System on the official World Wide Web secure domain address of "https://secure.hellasnet.gr/thesaurus" is certified for its encryption processes and security by "VeriSign". The Kaluku Asia Online Payment System operates in conjunction with DeltaPAY on the official World Wide Web secure domain "https://www.deltapay.gr" DeltaPAY is certified for its encryption processes and security by "AddTrust".
The usual cancellation fees are as follows:
o 25 (or more) days prior to the commencement of services:
90% of the total amount paid is refundable.
o between 24 to 8 days prior to the commencement of services:
50% of the total amount paid is refundable.
o 7 or less days prior to the commencement of services and Non-Show:
the total amount paid is non-refundable.
All agency handling fees and expenses (if any were charged) are non-refundable.
Any refund due will be refunded through your credit card account, or to your bank account.
Please note that the above is the usual cancellation policy. However as we work in our clients' best interests, we will always endeavor to minimize or avoid cancellation fees when possible.
Reservation Amendment Policy
Amendment of confirmed reservation particulars is possible, always subject to availability and to the rules and restrictions of each property and service supplier, as these vary.
For each amendment received and confirmed after our FINAL confirmation, a charge of USD 20will be applied.
Complaint Handling Policy
Any complaint or dispute that may arise from the booking of any hotel, tour, cruise, transportation, vehicle, package, flight and/or any related service must be reported to Kaluku Asia Travel at the time of the occurrence that gives rise to the cause of the complaint or dispute in order to attempt a resolution of the issue involved.
Hotel categories are designated by the local government authority. In the extraordinary event of non-availability, due to overbooking or any other unforeseen circumstance, of a specified hotel, a substitute hotel of the same or higher category may be used.
Responsibility of Kaluku Asia Travel
Kaliku Asia Travel, hereinafter called the Tour Operator, and/or its representative's act only as agents between you and local hotel, cruise and transportation companies, land tour operators and any other related travel company associated with the booking made through the said Tour Operator. The responsibility of the Tour Operator and/or its representatives is limited.
The Tour Operator and/or its representatives will not accept any responsibility in the event of adverse weather conditions, strikes, damage, loss, accident, illness, delay or other irregularity. Likewise due to defects in any vehicle used for transportation, or the fault/default of any local hotel, cruise and transportation companies, land tour operator, or any other related travel company including their employees, associated with the booking made through the Tour Operator.
The Tour Operator and/or its representatives are not responsible for any passport, visa, consular, political, or military complications created voluntarily or involuntarily by the passenger or by any other person.
By booking any hotel, tour, cruise, transportation, vehicle, package, flight and/or any related service, you acknowledge that in any event, the Tour Operator shall not be liable for any consequential damages, and that the sole extent of the Tour Operator's liability shall never exceed the amount actually paid by the passenger.
The Tour Operator reserves the right to change or cancel any confirmed service, if necessary, due to force majeure conditions.
Airline tickets shall, when issued, constitute the sole contract between the passenger and the airline. The airline is not to be held responsible for any act, omission or event when the passenger is not on board its aircraft.
The Tour Operator is not responsible for technical, hardware, software, or telephone failures of any kind; lost or unavailable internet connections; or failed, incomplete, garbled, or delayed computer transmissions that may limit a participant's ability to finalize the payment process.
Kaluku Asia Travel recognizes that your privacy and the protection of your personal information is important to you. This statement declares that we will protect your personal information while using our Web Site (www.kaluku.asia ), and while corresponding with us through email, fax or any other means.
Kaluku Asia Travel will not sell or rent your personal information to third parties.
Kaluku Asia Travel will not use or share your personal information in a manner that differs from what is described in this Privacy Statement without your prior consent.
Kaluku Asia Travel may disclose personal information if required to do so by law or in the good-faith belief that such action is necessary to:
(a) Conform to legal requirements or comply with legal process served on Aegean Thesaurus Travel; or
(b) Protect and defend the rights or property of Kaluku Asia Travel.
Kaluku Asia Travels official registered domain name is "kaluku.asia", and the official World Wide Web domain address is "http://www.kaluku.asia ".
While the information and recommendations contained in the Kaluku Asia Travel website have been compiled from sources believed to be reliable and great effort is continuously made to ensure the accuracy and completeness of the information contained herein, Kaluku Asia Travel makes no guarantee as to, and assumes no responsibility for, the correctness, sufficiency, or completeness of such information or recommendations.
Links made from the Kaluku Asia Travel website to another domain on the Web shall not represent an endorsement by Kaluku Asia Travel.
Information contained within the Kaluku Asia Travel website is the property of Kaluku Asia Travel. Permission for re-publication in any form must be obtained in writing from:
Kaluku Asia Travel