About Wheelchair Hire Vehicles
Wheelchair Hire Vehicles based in Brisbane Australia
Wheelchair Hire Vehicles based in Brisbane Australia
WHEELCHAIR HIRE VEHICLES RENTAL POLICY
Summary of Rental Conditions
This summary is provided for your convenience only. It does not purport to constitute legal advice or to provide a comprehensive restatement of the terms of our Vehicle Rental Agreement, a copy of which is available upon request. Please note that the full terms of our Vehicle Rental Agreement will apply to the hire of any of our vehicles, and will prevail to the extent of any inconsistency with this summary.
Vehicle Pick-up & Drop-off
Vehicles are available for pick-up at a designated time on the first day of the hire period and must be returned on the agreed date at the nominated Office before 3pm (12pm Saturday). All Offices close 12 pm Saturdays and are not open Sundays.
Rental Duration & Extensions
We calculate the rental period by the number of calendar days the campervan has been on the road, regardless of the pick-up time. Extensions may be organised through the sales office, subject to availability, and at the current rental rate. The extension fee must be paid immediately via credit card or in person at a Wheelchair Hire Vehicles Office. No refunds will be given for rentals shortened on day of pick up. There is no refund for late pick up or early return.
PLEASE NOTE: A short Hire fee will apply to hires under 14 Days for travel between 14th December 2012 and 14th January 2013.
All prices quoted include 10% GST.
Wheelchair Hire Vehicles accepts payment via Visa and Mastercard, which attract a merchant surcharge of 2.5%.
Early & Late Returns
Early pick-ups can be organised in advance, subject to availability. Late returns will be charged for additional days. If no extension has been authorised, we have the right to report the car stolen and press charges. Administration fees may also apply.
We need to view and record details of your driving licence on collection of your camper. For international licence holders, the licence needs to have been valid for 6 months and you must be at least 18 years of age. A valid overseas or international driving licence is permitted. We rent Standard vans to overseas drivers under the age of 21 and also rent standard vans to Australian provisional licence holders.
We do offer unlimited km's, however this is still subject to minimum hire period and areas of use.
Fuel consumption varies according to vehicle type, driving conditions and the how the vehicle is driven. Wheelchair Hire VehiclesCampervans run approx 6-12km/ L (subject to wind conditions and speed). All vehicles are serviced and mechanically fit at the beginning of every hire and as such our vehicles are fuel efficient. Wheelchair Hire Vehicles does not refund any hire costs related to excess fuel consumption.
Before collecting the vehicle: If cancelled anytime after booking, the booking deposit will be forfeited. All other cancellations after collection of the vehicle cannot receive a refund. There is no refund for late pick up or early return. This policy is subject to any rights you have under any law to the contrary to the extent stated in our Vehicle Rental Agreement.
Sometimes due to unforseen circumstances (crash, vehicle theft, etc.) we are unable to supply the vehicle requested. Wheelchair Hire Vehicles will take no responsibility if the booked vehicle is not physically present in the Office and therefore not available due to external conditions beyond our control. We will always endeavour to supply a vehicle of similar quality and characteristics.
Wheelchair Hire Vehicles is not responsible for any insect infestation such as but not limited to ants, flies, cockroaches, fleas, bedbugs and mosquitoes. No refunds will be provided for any infestations mentioned above or that could have happened during the rental time.
Wheelchair Hire Vehicles reserves the right to refuse any rental, or the continuation of any rental at its discretion.
Age of Hirer and Designated Drivers
Wheelchair Hire Vehicles are available for hirers aged 18 and over who possess a valid drivers license. This excludes Australian & New Zealand license holders under the age of 21, unless authorised by the owner in writing.
Exchange Rate/Currency Fluctuation
All credit card transactions are conducted in Australian Dollars (AU$). Due to exchange rate fluctuations there could be some variation in the amount initially debited against the credit card and the amount refunded when the vehicle is returned. Wheelchair Hire Vehicles accepts no liability for these variations, up or down.
Change of Drop off Location
Wheelchair Hire Vehicles may at its discretion allow a change of drop off location once a booking has been made. A fee of $700 will be charged to any booking where the drop off location is changed.
Damage cover is available subject to the terms of our Vehicle Rental Agreement. This means that we indemnify renters against loss and damage that renters sustain as a result of a single or multiple vehicle accident whilst a permitted driver is driving the rented Wheelchair Hire Vehiclesvehicle. However, we will only do this if you have complied with the terms of our Vehicle Rental Agreement and you have paid the applicable amounts set out in the table below within the timeframes set out in our Vehicle Rental Agreement.
*PLEASE NOTE: AUSTRALIAN & NEW ZEALAND RESIDENTS TAKING LIABILITY B MUST PAY A BOND OF $100 WITH A VALID CREDIT CARD AND WILL BE LIABLE FOR $101 IN THE EVENT OF AN INCIDENT.
Should you choose to take Standard Liability or Liability Reduction A Cover, your credit card will be charged for the total amount of the Bond.
Average cost for windscreen replacement is $350-$650.
These Options are subject to Terms & Conditions of Rental Agreement and will become null and void as cover in the event the Agreement is breached. This includes any incidents involving Dangerous Driving (eg. Speeding, Driving Pissed, Driving highways at night, falling asleep at the wheel or in the event of single-vehicle rollover, or incidents involving animals, etc).
Recovery fees for breakdowns on unsealed roads are not covered. NOTE: Only 4WD vehicles are permitted on unsealed roads.
Liability Reduction B entitles 4 x Extra Driver, 2 x Tyres, 1 x Front Windscreen. There is no Coverage of roof/underbody. Any damage incurred on unsealed roads will not be covered. 2.5% Credit Card Fee Applies to Damage Cover.
PLEASE NOTE THE FOLLOWING EXCLUSIONS TO OUR DAMAGE COVER OPTIONS:
Any damage incurred while the vehicle is stationery is not covered, unless there is another vehicle involved that has been identified and reported to the policy
Reversing vehicles are not covered by Wheelchair Hire Vehicles Damage Cover. Any damage incurred while reversing is to be at the hirers expense.
If the hirer is permitted to swap vehicles, there will be no compensation offered for unused fuel.
Incidents involving kangaroos and wild animals are not covered by Wheelchair Hire Vehicles Damage Cover policies and as such the hirer will be solely responsible for any resulting damage and or recovery costs.
Any incidents that occur between the hours of 5pm and 8am outside of major cities and towns will not be covered and the hirer will be responsible for any associated repairs and recovery costs.
+FURTHER EXCLUSIONS FOR 4WD: Please note Wheelchair Hire VehiclesLiability Options do not cover Tyres, Underbody or Windscreen/windows on 4WD Vehicles.
Incidents involving other vehicle/s must be reported immediately. If other vehicle/s are involved and details of these vehicles (and their drivers) are not identified and reported, Damage Cover will be voided and the hirer will be liable for the full cost of repairs and recovery.
Theft, Fire and Break-In
Wheelchair Hire Vehicles does not cover theft, fire or break-in this is the responsibility of your travel insurer. In the event of fire or loss of property, Wheelchair Hire Vehicles will only investigate vehicle fire claims that suggest it is at fault.
A bond as per the above table is required at time of collection. Cash or a valid credit card is required. Additional appropriate ID will need to be supplied for Cash bonds. If you pay your bond by cash, $1000 minimum is required (depending on your choice of liability reduction). If a valid credit card is not available for an imprint, a bond of $1000 is required (PLEASE NOTE: Debit Cards will not be accepted for the imprint). An administration fee equal to the merchant service fee will apply. If campervan and extra equipment are in an acceptable condition upon return to the contracted Office, bonds will be returned via our accounts department, unless the vehicle has been in or reported to have been in an accident.
Our Offices do not keep cash overnight and are unable to refund bonds as cash. Any cash bond due for return will transferred to a bank account nominated by the hirer. Any bank fees associated with this are to be borne by the hirer.PLEASE NOTE: Bond refunds can take up to 14 Working Days to process.
All rental transactions are in Australian dollars. If the need should arise for a refund, it will be applied in Australian dollars. Wheelchair Hire Vehicles accepts no responsibility for exchange rate fluctuations, positive or negative.
Number of People
Wheelchair Hire Vehicles can carry up to 5 people depending on the number of seatbelts fitted in the van. The vehicle is not suitable or licensed to carry passengers in the rear whilst moving without a fitted seatbelt. People registered with signatures on the rental agreement are the only permitted drivers. No animals or pets are permitted in Wheelchair Hire Vehiclesvans.
Totally Prohibited areas for 2WD vehicles include:
Central West Australia bounded by the Great Northern, Eyre and Stuart Highways.
Central Eastern Australia bounded by the Stuart, Barrier, Mitchell, Landsborough & Barkley Highways.
Cape York & North of Cooktown, the Carpentaria Coast and Arnhem Land bounded by the Barkley & Stuart Highways.
The Savannah Way.
The Bloomfield Track.
The Kimberlies including the Gibb River Road - bounded by the Great Northern Highway.
Jim Jim Falls and Twin Falls in Kakadu National Park.
Cape Leveque, the Bungle Bungles and the Lost City in Litchfield National Park.
Any beach, sand or island (This includes Moreton Island and Fraser Island).
Wheelchair Hire Vehicles travelling into the Karijni National Park will incur a fixed fee of $150.00
Deposit & Payment Term
When making a booking (online or through the sales centre), a $500.00 non-refundable deposit is required. The booking is confirmed once this has been received. The balance of the total rental is to be paid at the time of pick-up.
If paying by bank transfer or depositing cash at a bank branch for your booking cleared funds need to be confirmed by Wheelchair Hire Vehiclesbefore you collect your vehicle. Transfers from Australian Accounts normally show overnight, Transfers from International Accounts may take up to 5 days. Cash banked at the branch should show immediately. We DO NOT accept customer bank receipts or internet printouts of your account as proof of payment. We must see the funds in our account before we release a vehicle to you.
Any less than minimum hire will attract a short hire fee, and this also includes a 150KM per day limit.
Maintenance & Responsibility
It is your own responsibility to maintain oil and water levels, by checking and maintaining to full. It is advisable to do this at every fuel top-up. Failure to maintain appropriate fluid levels may result in engine damage, and will constitute a breach of your obligations under the Vehicle Rental Agreement. Any problems associated with the vehicle, including equipment failure, must be reported to Wheelchair Hire Vehicles immediately, in order to give our staff time to rectify the problem during the rental period. Wheelchair Hire Vehicles will always try to rectify the problem within 24 hours of being notified. The provision of Roadside Assistance is a gratuitous service we provide to our customers. Its availability does not release you from any of your obligations under the Vehicle Rental Agreement.
If the vehicle is found to be faulty, the hirer is obliged to inform Wheelchair Hire Vehicles. Any claims lodged after the hire is completed will be disregarded unless just cause is provided.
Malfunctions of stereo systems, interior lights, air-conditioning, sink water pumps etc., are not considered mechanical breakdowns and downtime will not be paid. Towing and retrieval of damaged vehicles is not covered.
Repairs & Breakdowns
All Wheelchair Hire Vehicles have RACQ Membership, giving you the peace of mind of 24 hour roadside assistance. Please note that hirers will be liable for fees in the event of human error for example:
Locked keys in the vehicle
Flat Battery as a result of hirer negligence
Use outside of contracted area of use, or damage caused by negligence
Excess Towing charges and recovery fees may also apply at the company's discretion - this includes costs incurred transporting hirers and passengers. Recovery from unsealed roads will be at the hirers expense.
All repairs to vehicles MUST be authorised by Wheelchair Hire Vehicles. Costs are to be at the customers expense. Wheelchair Hire Vehicles may reimburse these costs after the completion of the hire if:
The repairs must be authorised by Wheelchair Hire Vehicles Management in writing
he repairs are the result of vehicle fault through fair wear and tear and not the result of hirer misuse or negligence
If appropriate receipts are obtained from repairer and emailed to: firstname.lastname@example.org
Wheelchair Hire Vehicles will not reimburse repair costs for malfunctioning accessories (this includes items such as gas cookers, interior lights, A/C, Stereo systems, 12V Chargers, Sink Water Pumps etc).
Breach of Duty
Under the Terms and Conditions of every hire, the hire is responsible for the welfare of the vehicle. As such, Wheelchair Hire Vehicles reserves the right to charge Breach of Duty Fees if it deems these Terms and Conditions have been breached:
$10 Per Hour Late Fee (this applies to hirers who fail to return their van by the time on their contract)
$100 Cleaning Fee (this will apply to hirers who return their vehicle untidy)
$250 Dirt Road Fee + Any Damage and Recovery Charges. Wheelchair Hire Vehicles reserves the right to charge hirers a breach of Duty fee of $250 if it discovers evidence that the vehicle has been driven on roads other than those specified on the hirers contract.
Area of Use Map
Minimum hire, outback surcharge & one-way fees
Minimum hire periods apply and are subject to confirmation at time of booking. Other charges may apply and will be advised at the time of booking. All fees and charges are subject to change without notice at any time.
All other Wheelchair Hire Vehicles Drop Off
The campervan is to be returned in a clean condition or else a cleaning fee of $100 may apply.
In the event of a Office Closure we may be unable to satisfy bookings. You agree not to hold Wheelchair Hire Vehicles responsible for costs incurred as a result of a Office Closure. We will however refund your booking deposit IN FULL. Wheelchair Hire Vehicles will endeavour to give as much notice as possible in the event of a Office closure.
For your safety and personal comfort of future users we request that you do not smoke in the rear of this vehicle.
Limit of Liability
Subject to the terms of the Vehicle Rental Agreement, we will refund all moneys renters have paid if we are unable to supply a Wheelchair Hire Vehicles vehicle at the commencement of the hire period, and we will refund the balance of all hire fees referrable to the remainder of any hire period in the event that any Wheelchair Hire Vehicles vehicle hired to a renter suffers a mechanical failure rendering it unable to be driven or otherwise unsafe, provided always that any inability to supply or mechanical failure has not been caused or contributed to in any way by the renter. This is the full extent of our liability to you, and you agree to release and indemnify us in respect of any and all claims or causes of action you might otherwise have against us.
The renter is fully and personally liable for any loss or damage caused to a Wheelchair Hire Vehiclesvehicle or to third-party property (including consequential loss or damage) if the terms of the Vehicle Rental Agreement are breached in anyway. You should read the Vehicle Rental Agreement for full details of what constitutes a breach. Without limiting the terms of the Vehicle Rental Agreement, a breach will arise if:
1. Damage to the vehicle is caused by careless, wilful or reckless driving.
2. You drive under the influence of alcohol or drugs.
3. You drive on restricted roads.
4. The vehicle is immersed in water or damaged by saltwater.
5. Overhead or underbody damage the vehicle rental sustains
All bookings are accepted subject to availability and subject to our right to refuse any rental in our sole and unfettered discretion. Wheelchair Hire Vehicles accepts no liability or responsibility for damage to or loss of personal belongings left in the van.
If your vehicle is unavailable overnight due to being held in a mechanical repair shop, you will be refunded for that nights hire. For all out of pocket expenses, we recommend you take the highest level of travel insurance.
Night time driving
Night time driving is not advisable on the highways - and is strictly forbidden in the outback, due to the high number of kangaroos and people falling asleep while driving.
Do not swerve for animals
If an animal runs out in front of you, apply the brakes, but do not swerve. If you hit the animal you may sustain damage. If you swerve, you will roll and definitely cause damage. You may even sustain serious personal injury.
Price Beat Guarantee
Any competitor quote must be for the same or similar product type
All competitor quotes must be received within 48hrs of your existing Wheelchair Hire Vehiclesbooking/quote and be for the same hire period
Wheelchair Hire Vehiclesreserves the right to refuse any customer the price beat guarantee if:
Vehicles are unavailable
Competitor vehicles are unavailable
The competitor quote is in anyway not comparable to the requested Wheelchair Hire Vehiclesproduct
Wheelchair Hire Vehicles is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the Wheelchair Hire Vehicles Web site and governs data collection and usage. By using the Wheelchair Hire Vehicles website, you consent to the data practices described in this statement.
Collection of your Personal Information
Wheelchair Hire Vehicles collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. Wheelchair Hire Vehicles also collects anonymous demographic information, which is not unique to you, such as your post/zip code, age, gender, preferences, interests and favorites.
There is also information about your computer hardware and software that is automatically collected by Wheelchair Hire Vehicles. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by Wheelchair Hire Vehicles for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Wheelchair Hire Vehicles Web site.
Wheelchair Hire Vehicles encourages you to review the privacy statements of Web sites you choose to link to from Wheelchair Hire Vehicles so that you can understand how those Web sites collect, use and share your information. Wheelchair Hire Vehicles is not responsible for the privacy statements or other content on Web sites outside of the Wheelchair Hire Vehicles and Wheelchair Hire Vehicles family of Web sites.
Use of your Personal Information
Wheelchair Hire Vehicles collects and uses your personal information to operate the Wheelchair Hire Vehicles Web site and deliver the services you have requested. Wheelchair Hire Vehicles also uses your personally identifiable information to inform you of other products or services available from Wheelchair Hire Vehicles and its affiliates. Wheelchair Hire Vehicles may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.
Wheelchair Hire Vehicles does not sell, rent or lease its customer lists to third parties. Wheelchair Hire Vehicles may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Wheelchair Hire Vehicles may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Wheelchair Hire Vehicles, and they are required to maintain the confidentiality of your information.
Wheelchair Hire Vehicles does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.
Wheelchair Hire Vehicles keeps track of the Web sites and pages our customers visit within Wheelchair Hire Vehicles, in order to determine what Wheelchair Hire Vehicles services are the most popular. This data is used to deliver customized content and advertising within Wheelchair Hire Vehicles to customers whose behavior indicates that they are interested in a particular subject area.
Wheelchair Hire Vehicles Web sites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Wheelchair Hire Vehicles or the site; (b) protect and defend the rights or property of Wheelchair Hire Vehicles; and, (c) act under exigent circumstances to protect the personal safety of users of Wheelchair Hire Vehicles, or the public.
The Wheelchair Hire Vehicles Web site use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalise Wheelchair Hire Vehicles pages, or register with Wheelchair Hire Vehicles site or services, a cookie helps Wheelchair Hire Vehicles to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Wheelchair Hire Vehicles Web site, the information you previously provided can be retrieved, so you can easily use the Wheelchair Hire Vehicles features that you customized.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Wheelchair Hire Vehicles services or Web sites you visit.
Security of your Personal Information
Wheelchair Hire Vehicles secures your personal information from unauthorised access, use or disclosure. Wheelchair Hire Vehicles secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the 128 bit Secure Socket Layer (SSL) protocol.
Changes to this Statement
Wheelchair Hire Vehicles will occasionally update this Statement of Privacy to reflect company and customer feedback. Wheelchair Hire Vehicles encourages you to periodically review this Statement to be informed of how Wheelchair Hire Vehicles is protecting your information.
Wheelchair Hire Vehicles welcomes your comments regarding this Statement of Privacy. If you believe that Wheelchair Hire Vehicles has not adhered to this Statement, please contact Wheelchair Hire Vehicles.