Express Check-In; Every Cabin, Every Time!
Check-In with Lakefront Cabin Rentals is truly the easiest! In fact, there is no office to stop by, and before you even leave for your vacation, you will already know where to go, how to get there and the key codes or key location to let yourself in. Because our paperwork is done before hand, and deposits & final payments are completed before your arrival, there is nothing more for you to do! One less stop before you check-in means you start your vacation earlier and you dont have to fight traffic to our office. Just another way weve streamlined our process to make your trip & stay easier.
RESERVATIONS, DEPOSITS AND PAYMENTS
Reservations are accepted online or by phone. To place a reservation online, start by Browsing Our Cabins and find one you like. Each rental cabin/home has an availability calendar (updated frequently throughout the day), and a reservation form right on the informational page to help make your accommodations search easier. If your selection is available, fill out the reservation form at the bottom of the page & proceed with making your deposit. To make a reservation over the phone simply call our office at 865-453-2354. Deposits must be paid by a Visa or Mastercard at the time reservation is made and can be paid over the phone or with our secure online payment system. 1-2 bedrooms units require a $100 deposit and 3+ bedrooms require a $200 deposit. You will receive a confirmation via email for reservation payments. Deposits are nonrefundable. NO EXCEPTIONS. All deposit money will go into an interest bearing Escrow account. Personal checks will be accepted only if its received at the office at least 31 days prior to your arrival date. No exceptions !! Cashiers check, money order or cash for the remainder of the balance is due 30 days prior to the check in date. A reservation/service fee is added to every confirmed reservation and depends on the size of the cabin. There is also a $40 non refundable accidental insurance policy added to each reservation (please see accidental insurance damage waiver below). Taxes are 13.75% for most cabins. Lakefront Cabins reserves the right to refuse service or rental to anyone at their complete discretion. Rarely, double bookings can occur, we reserve the right to change rental assignments without notice or liability, in the event the unit is sold or becomes unavailable. In such cases, if comparable accommodations are not available, you may select from available properties or receive a full refund. SALE OF UNITS: Some homes on our rental company are currently on the market. If a unit sells before your stay, every effort will be made to not interrupt the rental of the unit. However, we are unable to guarantee that the new owners will use the home for overnight rental purposes. If a pending sale occurs, we will notify you immediately to make arrangements for either a move to another unit or cancel the reservation without penalty. Before making a reservation be sure to read and agree to all of our rental terms. Please also familiarize yourself with our Lake Levels Policies, as we are not responsible for Lake Levels controlled by the TVA. The guest who uses their credit card for the deposit is considered the responsible party, and all necessary charges concerning said cabin will be charged to the credit card on file, no matter who in the group caused the damage. Lakefront Cabins is solely the booking agent and not the OWNER/LANDLORD of this unit.
Lakefront Cabins makes every effort to insure the accuracy of both printed prices and those quotes over the telephone; however, we reserve the right to make any subsequent adjustments if a price was misprinted or quoted incorrectly.In addition, please keep in mind that our rental rates fluctuate significantly depending on the dates, seasons and cabin. Rates, policies, & unit ratings are subject to change without notice. Only the number of persons stated on your reservation form are permitted to stay. If additional people are discovered you will have to vacate the unit immediately with no refund and /or charged for the additional guests per cabin rates. On your confirmation, you must list each guests full name and age. We cater to families and responsible adults and do not rent to students vacationing without adult supervision. We do not rent to fraternities /sororties under any circumstance. Singles under the age of 21 not accompanied by a parent will not be allowed to register and will lose their deposit. Reservations made under false pretense will result in loss of deposit. Tennessee law provides fines up to $500 and /or imprisonment for false registration. If you feel that you made a mistake when registering, please call the office now. Although we prefer not to, we will press charges upon discovering more guests in the unit than declared on this agreement or if false information is given
CANCELLATIONS AND RESCHEDULING
Should you need to change your dates, you can reschedule your reservation any time with no penalty, as long as the change is processed at least 30 days prior to your arrival date. If you cancel more than 30 days from your arrival, Lakefront Cabins will provide an allowance in the amount of the forfeited deposit, less any applicable sales tax, for use on a future stay within one year. THERE IS NO CANCELLATION WITH IN 30 DAYS OF ARRIVAL DATE, unless you have purchased the Travelers Insurance with ARDI, in such case you will contact them with notice of cancellation. (please see ARDI Travelers Insurance below). Group bookings that need to reschedule need to notify the office 60 days prior to arrival date. Group bookings must also cancel 60 days prior to arrival date and policy is the same as above, we will hold the deposit amount for a future stay to use with in a year. A reservation is your reservation if no cancelling/rescheduling has been done prior to the 30 day window. Guest who made deposit with credit card will be responsible for the full amount of reservation.
OCCUPANCY & HOUSEKEEPING
Please limit occupancy to the cabin maximum and adhere to pet and smoking preferences of the cabin (ALL CABINS ARE NON-SMOKING UNITS). You must be an adult (21 or over) to rent a cabin on our program, a drivers license is required at check-in from the adult responsible for the cabin. The name on the reservation must match the name on the credit card to make deposit. This person is solely responisible for any and all guests staying at property. In the event of damages or extra cleaning requirements, additional charges may be applied to the card on file. Linens and towels are provided based on the size of the cabin reserved, along with basic kitchenware and utensils. A starter supply only of soap, dishwashing detergent, toilet paper, trash bags, and paper towels will be provided. Upon arrival, please report any damages, shortage of supplies, or housekeeping issues immediately. We will do everything we can to make sure your cabin is ready for your stay. It is our mission to provide you the cleanest cabins possible, so that you will become a guest for a lifetime. As mentioned above, due to our high standards for cleanliness, there is a chance that not all units will be ready for check-in promptly at 4 pm, especially during peak and holiday season. We ask for your patience if such rare occurance happens. Check in is 4 pm check out is 10 am and strictly enforced in the summer months. Any locked closets in homes are property of the owners. They are NOT included in the rental. Violators will be prosecuted. Rental unit furnishings are the property of unit owners. Do not move items from one unit to another. All units have grills, cooking utensils, coffee makers, toasters, dishes, flatware, glassware, towels, pillows, bedspreads and bed linens. All have central heat and air. Bring personal items, food/drink, coffee filters, paper towels, all paper products, all soaps, napkins, foil, videos, hairdryer, lake towels, etc. You are responsible for taking away your trash. A list of convenience centers will be provided in each unit for one nearest you. Guests are responsible for damaged or missing items, and for extra cleaning fees, due to negligence or any action on their part. Long distance calls can be charged to your calling card or your home phone. Gas fireplaces will be shut off from May through September. Please read through the cabin guest book located in each cabin for this and all other information.
MAINTANANCE/REPAIRS & AMENITIES
Our staff works hard to make sure your stay is happy and comfortable. However, there is always a chance that issues may arise that are un foreseen and/or beyond our control. In addition, from time to time, appliances, hot tubs, satellite TV, water, telephone, internet access, A.C., electricity, water systems, etc. will break down or malfunction. While we cannot issue a refund due to these issues, we will respond as quickly as we can to make repairs and restore amenities. Other issues that will not result in full or partial refund consist of, but are not limited to: a home not decorated to your taste, bad weather, noisy neighbors, water levels on the lake , nearby construction, well water and/or sulfur smell. Please note that our service calls are not in-house, therefore they are worked on a case by case basis by each companies schedule. We report each maintenance need as soon as we are notified by the guest. Because all cabins are individually owned, the amenities are subject to change at any time, without prior notification. Depending on the circumstance, a move to a similar property may be necessary. Lakefront Cabins assumes no liability for personal items brought into the cabin that are lost, stolen, or damaged. On rare occasions, cabin investment properties are sold and management responsibilities transferred. Under these, and similar circumstances, reservations may be moved to a similar property. Firewood provided for fireplaces from November 1- April 1. Flues are closed on fireplaces any other times.
WELL WATER AND WATER SYSTEMS
Most of our cabins on Douglas Lake are served by private well water. Water here is unlike your water at home. In some areas water may be discolored, have an odor, (such as sulfur) & be distasteful. The water will not hurt you and is perfectly fine to bathe in and to consume. However, we suggest purchasing bottled drinking water, readily available at grocery stores in town, if guests find the taste, odor or color objectionable. This condition is beyond the control of Lakefront Cabins and the homeowners. No refunds will be given. In addition, each cabin that has well water is equipped with a water system, this helps filter the water and reduce/eliminate sulfur smells. However, rare occassions may occur where a water system malfunctions or requires maintenance repairs. In such cases we will respond as quickly as we can to get the system working properly.
CRITTERS & WILDLIFE
Please remember you are in a mountanous terrain and lake area. Each unit is professionally treated for pest control on a regular basis. Occasionally a few creepy critters could make their way back inside. In these rare instances, no refund will be given. In such a case, notify the office, and we will make every effort to solve the problem in a timely manner. Please do your part by keeping windows and doors closed and all food and trash inside or in the appropriate outside receptacles. Remember When staying on the lake, keep in mind this is mountainous terraine, we are not on a flat coast so we cannot have the same accesses that they do. WE love our mountains so this also means inclines to the water.
Some of our cabins allow for pets. Please keep in mind each cabin is an individually owned investment property, so please be courteous and treat the unit as you would your own and make sure your pets do as well. There is a $100 non refundable pet fee per animal staying in the rental unit. Please inquire about regulations on size and number of pets a cabin accepts. There is a $200 charge for bringing a pet and not notifying us or bringing a pet to a non pet friendly unit. In the event of damages or extra cleaning requirements, additional charges may be applied and will be charged to the card on file.
Gas for grills is the guests responsibility. We are not responsible for the gas in tanks at each property. Please check the levels of gas in tanks prior to use. Most of our cabins are equipped with charcoal grills.
YOU ARE USING THE HOT TUB AND/OR JACUZZI AT YOUR OWN RISK. WE ARE NOT LIABLE FOR ANY HEALTH ISSUES OR INJURIES THAT MAY OR MAY NOT BE RELATED TO HOT TUB USE INCLUDING BUT NOT LIMITED TO SKIN SENSITIVITY TO CHEMICALS AND FOLLICULITIS OF ANY KIND INCLUDING BUT NOT LIMITED TO THOSE DUE TO EXPOSURE TO ANY TYPE OF BACTERIA. WARNING: DO NOT SWIM IN LAKE AND THEN ENTER TUB OR VISE-VERSA. CROSS CONTAMINATION MAY OCCUR. ALWAYS SHOWER BEFORE ENTERING THE TUB. WE DO NOT ADVISE YOU TO USE THESE TUBS AFTER CONSUMING ALCOHOLIC BEVERAGES, IF YOU ARE PREGNANT OR IF YOU HAVE EXISTING HEALTH PROBLEMS. WE DO NOT ADVISE YOUNG CHILDREN TO USE THE HOT TUB AT ANY TIME. NO ONE SHOULD USE HOT TUB UNSUPERVISED. HOT TUB TEMPERATURES CANNOT BY LAW EXCEED 101 DEGREES. No oils or foams are allowed in the Hot Tubs. Each hot tub is sanitized and serviced for correct chemicals after each guest departs. Due to the extensive cleaning, hot tubs may not be fully warmed by the time of your check in. Please be patient, as the tempature should be ready by that evening. Hot tub covers are to be kept on hot tubs at all times unless hot tub is being used. DO NOT SIT, STAND ON OR MISTREAT any hot tub cover. All covers are inspected before and after each stay. A $350 charge will result in any damages done to hot tub covers. NO PETS allowed in the hot tub. DO NOT press any sequence of buttons. You will lock up system. If you would like to raise the temperature and are unsure how to do so, there are directions in the cabin guest book as well as the codes to unlock the system. If you have questions please call the office. If a service call has to be made for a hot tub due to actions of guests, the credit card on file will be charged $100 for the service call.
Some of our cabins offer interenet access via wifi. The internet in these cabins is for use only to surf the web. You can not download music, videos, movies, etc. This includes but is not limited to: streaming you tube videos, netflix, facebook and app downloads, music, etc. Our Verizon bill has a breakdown of each stays access usage. We will be notifed of exact dates and times of non allowable usage and your credit card on file will be charged immediately.
IMPOPRTANT DOUGLAS LAKE INFO (WATER LEVELS)
Important Lake Levels Policy Click Here
Lake Levels are NOT guaranteed. You can check lake levels at 865-632-2264 or online at http://www.douglaslake.info/Level.asp
Due to the nature of Douglas Lake being a reservoir lake the water levels flucuate regularly. All our docks are easily movable back and forth. During your stay it may be necessary for you to push or pull the dock to keep them floating. ( during the summer season) There is no possibility we can be at all the cabins to keep this done when it can move as quickly as it does. Again, these are easily movable and normally one person can do it themselves. Remember in the winter or off seasons the water levels are very low so most all docks will not be accessible to the water. There is NO refund due to low lake levels or for non floating docks. The lake levels at Douglas Lake fluctuate about 41 feet over the course of a normal year. The water levels are controlled throughout the year by the Tennessee Valley Authority (TVA) to provide power to East Tennessee including Sevier County and parts of Kentucky as well as Recreational Opportunities for its residents & visitors to the area. Lakefront Cabins is NOT responsible for conditions upon arrival resulting from weather and/or lake levels. TVA, precipitation and weather all affect the level of Douglas Lake. During extemely dry seasons, TVA may lower the water level. We are not responsible for the water levels effect on stationary docks, floating docks, or recreational activities such as swimming, boating or fishing. The water is typically low from the months of September through the beginning of May. Each cabin information page has information about what type of lake access & typical seasonal expectations. Remember winter or off seasons most docks are not accessible to the water.
- A Non-refundable Accidental Rental Damage Insurance is charged at the time you place a reservation, which will relieve you of costs for minor unintentional and incidental damage to the property and its contents. This Damage Waiver does NOT cover intentional damage or gross negligence.
Security Damage Deposit Wavier
We require a $25.00 non-refundable security damage waiver fee for all reservation. This fee is in lieu of a damage deposit and covers all non accidental damage or breakage up to $500.00. If any damage occurs during your stay please let us know and it will be paid for by Lakefront Cabins. This is offered to you as our way of saying Thank you for your business. This policy does not cover intentional damages that results in damage, gross nefliegence, willful conduct, or any cause, if the guest fails to report the damage to Lakefront cabins before departure. Call 865 453 2354 to report any damage. Coverage does not apply to theft or damage of any property owned by or brought onto the property by a guests. In case of abuse and/or malicious damage to rental property the guests will reimburse Agent and /or Owner the amount of all damage including atorneys fees. For damages not covered by Security Damage Wavier the tenant authorizes Lakefront Cabins to charge credit card on file for up to $1000.00 of damages. A full descripiton of damages will be sent in writing.
You will receive a full copy of rental insurance along with your confirmation.
Click here for Details
Click here for Description of Coverage
ARDI TRAVELERS INSURANCE AVAILABLE
We strongly believe in covering your investment and have included information for travel insurance through Travel Guard. This will protect you against the common things we find preventing guests from arriving on their scheduled trip, such as sickness, weather, and job loss. The protection will continue for you while you are on your trip and offer medical insurance, baggage delay, and an invaluable 24-hour customer service line for any emergency or concierge needs while you are traveling. We encourage you to review the information
If you would like to purchase Travelers Insurance through our partner Travel Guard Chartis please visit their website and get a free quote: http://www.travelguard.com/agentlink.asp?ta_arc=240353&pcode=ASPP2