Terms and Conditions
Making this purchase you agree and accept our Terms and Conditions.
We cannot hold any dates on the calendar for more than 24 hours without receipt of all items requested from you, the customer
Thank you for booking your move with Ground Force One Moving LLC. We strive to be sure your experience with us will be a positive one. In order to serve you to the best of our abilities, we have certain policies to which we must adhere. These policies are put in place to protect both you and The Moving Factor. Please read these Terms and Conditions.
This is a binding contract, and is enforceable by law . If there are any questions, or if you do not understand something, please feel free to email at any time firstname.lastname@example.org
Cancellations/Rescheduling: A 48 hour notice is required in order to avoid a cancellation/rescheduling fee for moves scheduled Tuesday-Thursday and 72 hours cancellation/rescheduling notice is needed for moves scheduled Friday-Monday.
Refunds will get processed within 24 hours.
Additional Charges: There may be additional charges for transportation of items not included in the original estimate. Extra pickups and/or deliveries, removal and /or replacement of doors, packing done at the request of the shipper, and any service considered out of the ordinary may incur additional charges.
Bulky Items: Pool tables, pianos, treadmills, elipticals, riding lawn mowers, hot tubs, motorcycles, and other items that may be added to this list upon assessment of Ground Force One Moving LLC professionals will be charged a "bulky item" charge. It will be in addition to the hourly/cubic feet charge of the move.
Arrival Times: Ground Force One Moving LLC will give you an estimated window of arrival. We do everything to make sure that we are there within that window, but please remember that the window of arrival time is just an estimate. If we are running early or late, we will call you as soon as possible and let you know. Please make sure we have a phone number to get in touch with you on moving day.
Inclement Weather: Additional costs may be incurred due to staging difficulties caused by inclement weather. We will make the strongest possible efforts to keep clients items undamaged by said weather, but cannot make any guarantees. The crew is able to assist with snow and ice removal at additional cost.
Jewelry and Other Valuables: Please note that we will not be liable for any valuables such as documents, medicine, priceless items, jewelry, and currency.
Trucks: We use smaller trucks for smaller jobs; that is another reason we ask for a detailed list of the items to be moved. There is never any guarantee that all of your items will fit into one load.
Plasma and Flat Screen/ Flat Panel TV’s are susceptible to damage from extreme temperatures, slight bumps, and altitude changes. The original packaging is best for moving them. These items must be crated or packed in original boxes before shipment. We will not move these items without packing/crating properly. There is an additional charge for preparing these items for your move.
Packing / Unpacking: Customers agree to have all items packed and ready to go 24 hours before pick up date. If, packing is needed, a charge of 80 per additional hour will be billed before packing assistance begins. Our price is for loading / unloading and driving services only. All items packed by the customer, the customer must accept full liability for damages not packed by Ground Force One Moving LLC. Why: We cannot be sure how the box, crate or bin was packed and if it was packed correctly. Further, many boxes are used several times and their structure may not be adequate to prevent damage. Any furniture items when no furniture pads are used for protection (based on customer refusal). Why: Hiring professional movers is only half the battle. Furniture pads are extremely important in ensuring that your items are packed safely for transport. Special care items, including glass tops and mirrors or high value items without proper packing and preparation. Why: The best example of these are plasma and LCD TV’s. These items must be crated or packed in original boxes before shipment. We will not move special care items without packing or crating properly. Clay Pots will not be covered under any circumstances. Should you require Ground Force One Moving LLC to move clay pots, full or empty, we will do our best to move them in a safe manner, but being that they may have a crack going through unseen, every bump on the road could cause a breakage. Therefore, we will not be held responsible for any kind of planters/pots made of clay, porcelain, ceramic or glass.
Contents of Drawers: All drawers of Pressed Wood or Particle Board furniture must be completely empty. The contents of all desk drawers must be removed. Lateral and Fireproof file cabinets must be emptied.
Boxes: Do not pack boxes above their weight limit. Over weighted boxes must get repacked.
Damages: Ground Force One Moving LLC WILL NOT be held liable/cover/reimburse you for any damage that may occur because of your refusal to use wrap/pack items correctly. Although our movers will be as careful as possible, from time to time damages may occur. If there is damage, notify your movers immediately.
Press wood/Pressboard: Any kind of furniture that is made out of this material will have very limited to no value as far as liability of the company. Ground Force One Moving LLC will not disassemble or reassemble furniture made of this material. Should you choose to disassemble your furniture, we will move the pieces and will not reassemble upon delivery.
Appliances: Ground Force One Moving LLC will not disconnect and reconnect washers, dryers and refrigerators. We will not replace electrical cords on dryers. Refrigerator doors sometimes need to be removed in order to go through narrow hallways or doors. Ground Force One Moving LLC will not take off doors that have water or electrical connection going through them and we will not remove freezer bottom drawers on refrigerators. If you know that this needs to be done in order to move the refrigerator in or out of the area where it is located, please contact an appliance company to do that ahead of time. Under no circumstances will Ground Force One Moving LLC be involved in such tasks. Washers that are front loaders have locks to secure the drum during the move. All customers must lock the drum before it is moved (these locks usually come with the washer when purchased.)
Release of Liability: Occasionally it may not be possible to place items where you would like them without possible damage to the items or premises. If this situation arises, our Foreman will present you with a release form indicating that you accept responsibility for any ensuing damage. Ground Force One Moving LLC will not attempt to bring your items to their desired location unless the release of liability has been signed.
Right of Refusal: We reserve the right not to service you under conditions that, at our sole discretion, we consider dangerous, unsanitary, or abusive. In the event we exercise this right, we will not be liable to you or any other entity for direct or consequential damages.
Gratuities for the Movers/Packers: We only mention this because so many people ask. It is customary in the moving industry, though it is not mandatory. If you feel that your movers have done a good job for you and you would like to tip them, you can either give the Foreman the full amount and it will be divided equally among the crew members, or you can give the tip to each mover individually, based upon your assessment of their performance. Should you need advice or help determining how much an average gratuity is, please contact our office.